Frequently Asked Questions
Everything you need to know about WWA plugin capabilities, setup, and licensing.
? How does WWA connect to WhatsApp?
WWA connects directly to the official Meta WhatsApp Business Cloud API. You do not need third-party messaging gateways or risky unofficial automation tools.
? Is WWA fully compatible with WooCommerce HPOS?
Yes. WWA is 100% compatible with High-Performance Order Storage (HPOS) and standard WooCommerce order tables.
? What is the difference between Free and Pro?
WWA Free provides single-step abandoned cart recovery, payment recovery, COD verification, and order notifications. WWA Pro unlocks multi-step recovery sequences, dynamic single-use coupons, broadcast marketing campaigns, and advanced revenue analytics.
? Does WWA send messages asynchronously?
Yes. WWA uses WooCommerce Action Scheduler to queue and send messages asynchronously, ensuring zero impact on your store checkout speed.
? What are Meta WhatsApp template approvals?
Meta requires business-initiated WhatsApp messages to use pre-approved message templates. WWA helps you map your WooCommerce events directly to approved Meta templates.
? How does licensing work for WWA Pro?
When you purchase WWA Pro, you receive a license key and downloadable plugin package in your Customer Portal. Activating the license key on your WooCommerce store unlocks Pro features and automatic software updates.
Have More Questions?
Reach out to our support team or check our technical documentation.